Question 1

What is your delivery guarantee?

Accepted Answer

Website delivery is 1–2 weeks for new sites/redesigns, or 2–3 weeks for complete packages (assuming prompt client feedback and content delivery). Pages are optimized to load under 2.5 seconds or we fix it at no cost. This is part of our 'Calls or It's Free' guarantee. We're that confident in our work.

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Question 2

What is your refund policy?

Accepted Answer

Our 'Calls or It's Free' guarantee: If inbound calls or booked jobs do not increase within 30 days of website launch, you get a full refund. Calls are tracked via call tracking, and booked jobs are tracked via form submissions or booking system integrations. The client must answer calls during normal business hours and respond to booking requests promptly. Website delivery is 1–2 weeks for new sites/redesigns, or 2–3 weeks for complete packages (assuming prompt client feedback and content delivery). Pages are optimized to load under 2.5 seconds or we fix it at no cost. This removes all the risk. You get results or you get a full refund.

Question 3

How long does it take to build a website?

Accepted Answer

The timeline depends on the scope of your project. A new website or simple redesign typically takes 1-2 weeks (assuming prompt client feedback and content delivery), while a complete package with SEO and additional features takes 2-3 weeks. We'll provide a detailed timeline in your project proposal. All projects are covered by our delivery guarantee.

Question 4

How does the free website audit work?

Accepted Answer

Simply fill out our free audit form with your website URL (if you have one). We'll analyze your site for speed issues, SEO problems, and conversion opportunities. Don't have a website? We'll provide a consultation on building a new one. You'll receive a detailed report within 24 hours showing exactly what's costing you leads or what you need to get started. No sales pitch, just actionable insights. The audit or consultation is completely free with no obligation.

Question 5

How many revisions are included?

Accepted Answer

We include 2 rounds of revisions for design and content changes during the project. Additional revisions beyond this scope will be quoted separately. Our goal is to get your website right the first time, so we work closely with you during the design phase to ensure we understand your vision.

Question 6

Do you work with service-based businesses only?

Accepted Answer

While we specialize in service-based businesses (plumbers, HVAC, electricians, contractors, etc.), we work with all types of businesses that need lead-generating websites. Our expertise in lead generation benefits any business that relies on leads and phone calls.

Question 7

What's included in a website design or redesign?

Accepted Answer

Inclusions vary by package and scope. In general, we build mobile-responsive designs, performance optimization, lead-focused layouts, contact forms, clear CTAs, and SEO foundations. Complete packages include expanded SEO and additional pages/features. See the pricing page for exact deliverables.

Question 8

How much does a website cost?

Accepted Answer

We offer transparent pricing starting at $950 for lead-gen landing pages, $1,000 for speed optimization, $2,400 for new websites and redesigns, and $3,500 for complete packages. See our pricing page for full details. Website costs vary based on your specific needs, and we offer custom quotes after understanding your goals. Factors that affect pricing include: number of pages, custom features, e-commerce functionality, and ongoing maintenance needs. Contact us for a free consultation and quote.

Question 9

Do you offer payment plans?

Accepted Answer

Yes! For larger projects, we offer flexible payment plans. We typically require 50% upfront to begin work and 50% upon completion. We can work with you to create a payment schedule that fits your budget. Contact us to discuss payment options.

Question 10

Will my website be mobile-friendly?

Accepted Answer

Absolutely! All websites we build are fully responsive and optimized for mobile devices. Mobile optimization is essential since over 60% of web traffic comes from mobile devices, and Google prioritizes mobile-friendly sites in search results.

Question 11

Do you provide website hosting?

Accepted Answer

We can recommend reliable hosting providers and help you set up hosting. We typically recommend hosting providers that offer fast performance, good uptime, and excellent support. We can also manage hosting for you as part of a maintenance package.

Question 12

What platform do you build websites on?

Accepted Answer

We build websites using modern, fast technologies including Next.js and React. This ensures your site loads quickly, ranks well in search engines, and provides an excellent user experience. We can also work with WordPress or other platforms if preferred. All websites are built with performance and SEO as top priorities.

Question 13

Can I update the website myself?

Accepted Answer

Yes! We provide basic training on how to update your website content, including text, images, and basic page edits. For more complex changes, we offer maintenance packages starting at $150/month. Many clients prefer our maintenance packages for peace of mind and regular updates, while others enjoy the flexibility of making their own updates.

Question 14

What if I need changes after the website is launched?

Accepted Answer

We offer maintenance packages for ongoing updates and support. You can also request one-off changes, which we'll quote based on the work required. Many clients prefer a monthly maintenance package for regular updates and peace of mind. All packages include a support period (30 days to 3 months depending on the package).

Question 15

How quickly will I see SEO results?

Accepted Answer

SEO results typically begin appearing within 30-60 days, with more significant improvements in 3-6 months. However, every business is different. Local SEO for service businesses often shows faster results, especially for 'near me' searches. We'll provide monthly reports showing your progress, rankings, and traffic improvements.

Question 16

How do you ensure my website gets found on Google?

Accepted Answer

We implement local SEO best practices including: optimizing your site for local keywords, setting up Google Business Profile, creating location-specific content, building local citations, and ensuring fast page speeds. We also provide ongoing SEO recommendations and monthly performance reports with our complete packages.

Question 17

Do you build new websites for businesses without an existing site?

Accepted Answer

Absolutely! We build brand new websites from scratch for businesses that don't have a website yet. Whether you're starting fresh or need a complete redesign, we'll create a lead-generating website that gets you more calls and booked jobs. The process is the same. We'll work with you to understand your business, target customers, and goals, then build a fast, mobile-friendly website optimized for local search.

Question 18

Can you redesign my existing website?

Accepted Answer

Yes! We can redesign your existing website while preserving your content and improving the design, speed, and conversion rates. We'll analyze your current site and show you exactly what needs improvement before we start. Many clients see significantly more leads after a redesign.

Question 19

What makes your websites different from others?

Accepted Answer

We focus on conversion optimization, not just aesthetics. Every element is designed to generate leads and phone calls. We also prioritize speed (Core Web Vitals), local SEO, and mobile experience. These are all critical factors for service businesses. Our websites are built to pay for themselves with more calls and booked jobs.

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